Have you ever bought a game for your Xbox and it didn’t really go exactly as you wanted it to? We completely understand since there are some games that you really wanted to try because of the good reviews, but after playing them you realize that they’re not for you and that you were just going with the hype. When this happens, know that it’s totally fine and normal. If this happens to you, the best thing you can do is return and refund the game. But how to refund a game on Xbox? We’ll show you down below, so keep on reading!
In certain stores, it’s quite a lengthy process of making a refund request. But unlike those other stores, Microsoft and Xbox have an easier process for refunding a game. The main issue here is that Microsoft isn’t particularly open with its refund requirements.
- Refund requests are made within 14 days after the purchase date
- Refund requests are for the game titles in which you haven’t spent a great deal of time playing the game.
“A great deal of time,” isn’t really specific, but with Steam, it should be no more than two hours. So, let’s probably think that it’s similar to that or much less.
Know that making a refund request doesn’t ensure that you’ll receive a refund, particularly if it doesn’t fit the aforementioned requirements.
You will be unable to access the digital game once the refund request is granted, but you will be able to view it as it is processed on your Microsoft account. Take note that refunds might also take several business days or longer.
Requesting a refund for a game on Xbox is quite easy. All you have to do is follow these steps:
- First, log in to your Microsoft account.
- Once you’re logged into your account, you can go ahead to the “Order History” tab.
- From the order history tab, you will see a drop-down list of all your recent Xbox game purchases. Now, you have to select the game you want to refund. Then, click on “Request a Refund.”
- After, just simply fill out the information being asked and click on “Next.”
- Once everything is done, select “Submit.”
- To check the status of your refund request, check the “Refund Status” tab.
Refund request approvals take a bit of time, but they usually take about 72 hours to process your refund request. And even if you do request a refund, it’s not always guaranteed that it will be approved, so just keep that in mind.
Xbox does, in fact, often offer complete refunds. Customers are eligible for “self-service refunds” for digital products within 14 days of purchase, provided they haven’t put the products through a “significant amount of play time.”
The duration before a refund request is approved varies. But they state that it takes about 72 hours to process the request. Moreover, a refund request does not fully guarantee that your request gets approved.
The Xbox Store refund policy was created to provide customers with complete refunds for any transactions they have placed through the shop. Xbox may provide a range of refund options based on the kind of game or subscription that was purchased as well as the day or time of purchase.
Hence, the actual number of refunds that a customer can get from Xbox will depend on many factors, as well as any applicable refund requirements or conditions that were specified in the Xbox Refund Policy.
Some games aren’t made for you, and that’s okay. That’s why it’s great that there are ways for you to get a refund for a game if you don’t like it.
If you want to know how you can share your games with your friends and family, you might want to check out our article, “How to Game Share: Xbox One and Xbox X/S Series (An Easy 2023 Guide).”
Well, that’s a wrap! We hope this article helped you get a refund for the game you didn’t like.